Last updated: September 1, 2026
At KechBazaar, we want you to be happy with your purchase. If your order arrives damaged, defective, or you are not satisfied with your purchase, we are here to help.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.
Damaged or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or if you receive the wrong item.
To help us resolve the issue quickly, please send us your order number and clear photos of the item and its packaging. We will review the issue and provide the appropriate solution, which may include a replacement or refund.
Items That Cannot Be Returned
Due to the nature of our products, certain items may not be eligible for return, including:
- Personalized or specially made-to-order items
- Items that have been used, damaged, or altered after delivery
- Items returned without their original packaging where applicable
Please note that handmade products may have minor variations in color, texture, pattern, or finish. These natural differences are part of the character and uniqueness of handcrafted Moroccan products and are not considered defects.
Return Shipping
If the return is due to an incorrect, damaged, or defective item, KechBazaar will work with you to arrange an appropriate solution.
For returns due to a change of mind or personal preference, return shipping costs may be the responsibility of the customer.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow some time for your payment provider or bank to process the refund.
Original shipping charges may be non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
How to Request a Return
To request a return, please contact us through our Contact Us page and provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photos, if the item is damaged or defective
We will review your request and provide you with the next steps.
Questions?
If you have any questions about returns or refunds, please contact us. We are happy to assist you.